Inside Infosec IQ: Why clients choose Infosec for their security awareness training

In today's threat environment, your organization's strongest security opportunity lies not just in technology, but in empowering your people. According to Verizon’s 2025 Data Breach Investigations Report, 60% of breaches involve human error, and the average data breach now costs a record $4.88 million, according to IBM's Cost of a Data Breach Report.  

Effective security awareness training has never been more critical for organizations of all sizes. Yet for resource-constrained teams already stretched thin by staffing shortages, implementing a successful program can seem more than challenging.  

That's where Infosec IQ delivers impact — turning your team into security champions while freeing your staff to focus on strategic priorities. 

When every minute counts, you need security awareness training that works without creating burdens on your already stretched staff. Yet many organizations struggle with low engagement, lackluster results and uncertainty about whether their training is actually reducing risk. 

In this guide, you'll discover how Infosec IQ helps organizations of all sizes: 

• Strengthen their cybersecurity posture through engaging, personalized learning
• Drive measurable behavior change with features designed for maximum impact
• Simplify program administration with time-saving automation
• Achieve real-world results that protect your business and data 

For more data, get the Security awareness outcomes ebook. 

The Infosec difference 

Security awareness training only works when employees engage with it — yet many programs fail to capture attention or drive meaningful behavior change. 

Infosec solves this problem, providing organizations with an easy-to-administer, customizable and results-driven platform with award-winning content that employees want to complete. 

"Infosec IQ is easy to use and administer, and they are constantly adding to the content library to keep it topical and meet the needs of different learners, said Gary Scott, a security analyst for the State of Kansas. “The State has seen a reduction in phishing success every year we have used the product. We are well below the national average now." 

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Engaging content that drives behavior change 

Many security awareness programs fail because they rely on generic content that doesn't resonate with employees. Outdated videos and one-size-fits-all approaches often lead to tuned-out staff who click through training as quickly as possible. Infosec IQ solves this problem by offering content that employees actually want to engage with. Our Infosec content library includes over 800 subjects organized by industry, roles, behavior and regulatory requirements, ensuring training remains fresh and relevant to your specific needs. 

Favorite features

• Role-based learning: Personalized paths that adapt to each employee's job function and risk level, ensuring training is always relevant.
• Microlearning and gamification: Short, interactive sessions keep employees engaged and improve retention.
• Multilingual support: Training in 34+ languages with culturally relevant examples and phishing templates.
• Turnkey training programs: Pre-built campaigns covering all cybersecurity topics recommended by NIST. Infosec IQ program plans provide recommended training tracks that run in quarterly, twelve-month or 24-month periods, and can be customized to match your industry, employee roles and training timeline. 

Pick Your Path Security Awareness Games turn traditional training into fun, interactive learning proven to increase engagement and boost retention. 

Success story: Content that creates culture change 

Milwaukee County transformed its security culture with Infosec IQ, turning low engagement into active participation. Employees now regularly report suspicious emails and share security best practices with friends and family, extending the program's impact beyond the workplace. 

"What started off as an idea is now running full force,” said Jason Scherer of Milwaukee County. “It went from nothing to full acceptance and appreciation for what we are trying to do." 

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Realistic phishing simulations and proactive risk management 

Infosec IQ phishing simulations mimic real-world attacks, giving employees practical experience in identifying threats. These simulations cover realistic scenarios including shipping notifications, tax-related scams, bank alerts and internal corporate communications. 

More than 80% of Infosec customers see an increase in suspicious emails reported within their first year, and after 12 months, employees can identify and report suspicious emails in half the time.  

Simulated phishing emails train employees to spot and report sophisticated social engineering attacks before they become real threats. 

Favorite features

• Extensive template library: Choose from 2,000+ customizable phishing templates for industry-specific, realistic attack scenarios. 
• Real-time intervention: Automated simulations trigger immediate training for employees who fall for simulated attacks, reinforcing lessons when they're most relevant. 
• Free risk assessment: Run a free Phishing Risk Test for up to 100 employees and receive results within 24 hours to identify your organization's vulnerabilities. 
• Streamlined reporting: PhishNotify improves phishing report times by 75%, allowing security teams to respond faster and stop threats before they spread. 
• Risk-based targeting: Focus training interventions on high-risk employees based on their behavior data, ensuring resources go where they're needed most. 

Success story: Transforming phishing defense

Hospital Central Services, Inc. & Affiliates (HCSC) is a healthcare services provider that faced serious phishing vulnerability. Its susceptibility rate was 54%. After implementing Infosec IQ, it reduced this to just 10% within a year. 

Key to their success was the platform's automation capabilities, which delivered immediate education to employees who made mistakes without requiring manual intervention from the security team. 

"Once you set up the product, it's virtually hands-off,” said David Camardella, Senior IT Director at HCSC. “Employees immediately get educated when they make mistakes, helping them avoid them in the future."  

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Easy reporting, integrations and time-saving automation 

Managing security awareness training can be time-consuming, especially for small and mid-sized organizations with limited resources. Without automation, program administrators often struggle to keep up with learner management, phishing simulations and reporting. 

Automation tools allow you to focus on what matters — improving security behavior — instead of manual administrative tasks. The Infosec IQ platform streamlines every aspect of your program from user provisioning to reporting. 

Infosec IQ reporting and risk scoring provide clear visibility into human risk across your organization, helping you identify vulnerable areas, target interventions and demonstrate improvement over time. 

Favorite features 

• Automated campaigns: Create automatic training campaigns that run on schedule without ongoing maintenance. 
• Comprehensive dashboards: Track program effectiveness with reporting dashboards that monitor training completion, phishing susceptibility, and security scores. 
• Targeted interventions: Use learner analytics to assign personalized training to employees who need it most, whether they've failed to complete courses, scored poorly on assessments, or fallen below your risk tolerance threshold. 
• Simplified identity management: Automate identity management and user provisioning to keep your learner list current with minimal effort. 
• Single sign-on: Enable SSO integration so employees can access training directly from their workspace without remembering additional logins. 
• LMS compatibility: Deliver training from your LMS to integrate security awareness with your existing learning infrastructure. 
• Adaptive campaigns: Adjust individual enrollment and due dates per learner based on when they join your organization, ensuring everyone receives timely training regardless of start date. 

Success story: Automation that delivers results 

After suffering four ransomware attacks in previous years, the Metropolitan School District (MSD) of Wayne Township implemented Infosec IQ and has experienced zero incidents since. The district leverages custom training campaigns and automated reporting to proactively educate employees about cybersecurity risks. 

"Before Infosec, we relied on emails and posters to teach security awareness,” said MSD’s Chief Technology Officer. “With Infosec, we now have real-time, adaptive training tailored to each employee's risk level."  

Award-winning support and client services 

Many organizations invest in security awareness training only to find themselves struggling with ongoing program management. Without dedicated support, it's challenging to maintain momentum, keep content fresh and achieve the full potential of security awareness initiatives. 

Infosec IQ provides comprehensive support that goes beyond basic technical assistance. Our team helps you maximize engagement, track meaningful results and continuously refine your program based on evolving threats and organizational needs. 

For organizations with limited internal resources, managed services offer a fully-supported approach to security awareness training, giving you expert guidance without the administrative burden. 

Favorite features 

• Dedicated success managers: Work with specialists who help optimize your training program from planning to implementation and improvement. They ensure you achieve your security goals and maximize the return on your training investment. 
• Quarterly business reviews: Meet regularly to discuss training initiatives, review results, identify improvement opportunities and preview upcoming platform features. To keep leadership informed about program progress, these reviews can include other stakeholders. 
• Managed services: Small and mid-sized businesses can opt for fully outsourced security awareness training, giving you a comprehensive program without the administrative overhead. 

"Infosec has made a world of difference, really across the board,” said Nick Just, VP of Commercial Strategic Development at TechGuard Security. “The partner support, the platform itself, the capabilities, the content — it was leaps and bounds better from what we were seeing with our [previous] partner. It's very user-friendly. The number of templates is almost endless."  

"Before we signed with Infosec, I spent about eight months evaluating 20 different platforms," said Damian Stalls, vCIO Director at Fluid Networks. "Each vendor had different advantages, but we selected Infosec IQ because of the overall feature set and how it's continually enhanced." 

Transform your security culture today 

Effective security awareness training can transform employees into one of your strongest points of defense. It reduces cyber incident risks and costs, streamlines compliance and builds a lasting security culture.  

Infosec IQ isn't just a training platform — we're your trusted partner in reducing organizational risk through engaging, measurable and automated security awareness programs tailored to your specific needs. 

Want to see Infosec in action? Book a demo today. We’ll help build a customized plan that fits your security awareness needs.