Need to Know: Social Engineering

Social engineering occurs when a hacker uses two-way forms of communication, including phones and messaging, to trick users into sharing personal or confidential information. Our Social Engineering module teaches a three-step method to add clarity to a confusing conversation, challenge the other person's identity and verify suspicious requests.

This module will explain the various social engineering methods hackers use, review HIPAA requirements regarding external requests for PHI, and teach managers how to work with staff to prevent PHI breaches and leaks.