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Get ITIL 4 Foundation Certified

The ITIL® 4 Foundations certification path teaches you best practices for aligning IT services with business goals. You'll learn about the ITIL framework, the four dimensions of service management, best practices for implementing ITIL and more.

11 courses  //   90 videos  //   6 hours of training

ITIL 4 Foundation training

This learning path provides you with an overview of the ITIL framework and prepares you to pass the ITIL 4 Foundations exam. As you progress through 11 courses tied to the seven exam objectives, you’ll learn key ITIL concepts, including how service management co-creates value for customers, the seven guiding principles for implementing ITIL, and best practices related to general management, service management and technical management. Upon completion, you’ll have an understanding of how ITIL can be used to enhance IT service management and be prepared to earn your ITIL 4 Foundations certification.

The ITIL course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Learning path components

ITIL 4 Foundation Custom Practice Exam
Practice Exam
ITIL 4 Foundation Custom Practice Exam

ITIL 4 Foundation Custom Practice Exam

Prepare for your ITIL 4 Foundation exam and test your domain knowledge.

Number of questions: 80

ITIL 4 Foundation Introduction
Course
ITIL 4 Foundation Introduction

ITIL 4 Foundation Introduction

Learn about the role of the ITIL framework in managing IT service in the era of the 4th industrial revolution.

3 videos
16 minutes of training

Service Management
Course
Service Management

Service Management

Understand the service management definitions and concepts that apply to ITIL as well as other frameworks.

10 videos
64 minutes of training

Four Dimensions of Service Management
Course
Four Dimensions of Service Management

Four Dimensions of Service Management

Take a closer look at how the model based on the four dimensions of IT service management applies within ITIL.

7 videos
39 minutes of training

Service Value System
Course
Service Value System

Service Value System

Get an overview of the service value system and how the organization’s systems and components work together to enable value co-creation.

3 videos
10 minutes of training

Guiding Principles
Course
Guiding Principles

Guiding Principles

Discover the seven guiding principles organizations should consider while adapting ITIL guidance to their needs.

8 videos
45 minutes of training

Service Value Chain
Course
Service Value Chain

Service Value Chain

Get a breakdown of the different activities in the service value chain and how they interconnect.

8 videos
41 minutes of training

Continual Improvement
Course
Continual Improvement

Continual Improvement

Learn about the continual improvement model, its purpose and its place within the service value chain and the service value system.

10 videos
23 minutes of training

Categories of Practices
Course
Categories of Practices

Categories of Practices

Become aware of the 34 practices that support value chain activities within the ITIL framework.

16 videos
37 minutes of training

Service Management Practices
Course
Service Management Practices

Service Management Practices

Dive into the ITIL service management practices category, which includes 17 practices developed over 20-30 years.

18 videos
60 minutes of training

Technical Management Practices
Course
Technical Management Practices

Technical Management Practices

Review the three ITIL technical management practices that have been adapted from technology management domains.

4 videos
4 minutes of training

ITIL 4 Foundation Conclusion
Course
ITIL 4 Foundation Conclusion

ITIL 4 Foundation Conclusion

Wrap up your knowledge of ITIL foundations by putting together everything you’ve learned.

3 videos
11 minutes of training

 

What you’ll learn.

The ITIL 4 Foundations certification exam covers seven key objectives:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices

Who is this for?

A general understanding of information technology concepts and processes are recommended, but not required.

This certification path is designed for:

  • Process coordinators
  • Business analysts
  • Infosec professionals wanting to learn how IT relates to business
  • Anyone who has an interest in IT service management!

You're in good company

"Comparing Infosec to other vendors is like comparing apples to oranges. My instructor was hands-down the best I’ve had." 

James Coyle

FireEye, Inc.

"I knew Infosec could tell me what to expect on the exam and what topics to focus on most."

Julian Tang

Chief Information Officer

"I’ve taken five boot camps with Infosec and all my instructors have been great."

Jeffrey Coa

Information Security Systems Officer

Plans & Pricing

Personal

$299

Annually

Teams

$599 / license

Annually. Volume discounts available. 10 license minimum.