Boot Camp

ITIL V4 Foundations Training Boot Camp

Infosec’s ITIL V4 Foundations Boot Camp is a three-day, intensive program designed to provide a no-nonsense introduction to ITIL and ITIL certification by professionals who have actual experience in implementing best practices.

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Get certified, guaranteed

Everything you need to earn your

  • 1-Year access to all boot camp video replays and materials
  • 100% Satisfaction Guarantee
  • Exam Pass Guarantee
  • Exam voucher
  • Free annual Infosec Skills subscription ($299 value!)
  • Knowledge Transfer Guarantee
  • Unlimited practice exam attempts
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What you'll learn

Training overview

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals worldwide, earning its status as the de facto world standard for IT best practices.

Before your boot camp

Prerequisites

A baseline of IT skills is recommended, whether technical, managerial or administrative.

    Syllabus

  • Day 1
    • ITIL 4 overview

      • Introduction to ITIL
      • Key concepts of ITIL

      The ITIL framework

      • The four dimensions of service management
      • The ITIL service value system

      The ITIL guiding principles

      • Focus on value
      • Start where you are
      • Progress iteratively with feedback
      • Collaborate and promote visibility
      • Think and work holistically
      • Keep it simple and practical
      • Optimize and automate
  • Day 2
    • he ITIL service value system
      • Governance
      • The service value chain
      • Continual improvement
      Key ITIL practices
      • Continual improvement
      • Service level management
      • Change control
      • Incident management
      • Service request management
      • Service desk
      • Problem management

      Other ITIL practices

      • General management practices
      • Service management practices
      • Technical management practices
  • Day 3
      • Exam prep
      • Final review

Syllabus

Training schedule

Guaranteed results

Our boot camp guarantees

Exam Pass Guarantee

If you don’t pass your exam on the first attempt, get a second attempt for free. Includes the ability to re-sit the course for free for up to one year (does not apply to CMMC-AB boot camps).

100% Satisfaction Guarantee

If you’re not 100% satisfied with your training at the end of the first day, you may withdraw and enroll in a different online or in-person course.

Knowledge Transfer Guarantee

If an employee leaves within three months of obtaining certification, Infosec will train a different employee at the same organization tuition-free for up to one year.

Unlock team training discounts

If you’re like many of our clients, employee certification is more than a goal — it’s a business requirement. Connect with our team to learn more about our training discounts.

Enroll in a boot camp

  • January 18, 2023 - January 20, 2023

    Online only

    Exam Pass Guarantee
  • April 12, 2023 - April 14, 2023

    Online only

    Exam Pass Guarantee
  • July 5, 2023 - July 7, 2023

    Online only

    Exam Pass Guarantee
  • September 6, 2023 - September 8, 2023

    Online only

    Exam Pass Guarantee