ITIL V3 Foundations Training Boot Camp

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from over a decade of work and experience by thousands of IT professionals world-wide, earning for it the status as de facto world standard for IT best practices.

Benefits and Goals

Only Infosec’s ITIL V3 Foundations Boot Camp offers you the following benefits:

• Three (3) days of Infosec training with a real ITIL V3 expert
• Complete “turnkey” comprehensive ITIL V3 training program
• Gain practical ITIL skills you will immediately use on the job
• Increase your effectiveness on the job in days, not months and years
• Access to a wide range of ITIL-related experts and instructors
• World-class course material
• All students receive a copy of the course presentation
• Actionable learning, case studies, classroom discussions and Q&A sessions
• After class students may take the Foundation
• Certificate in IT Service Management exam
• Opportunity to network with your colleagues and peers in both the same and different industries
• Provides tangible evidence of career growth for potential salary increase and/or promotion

Introduction

Service Strategy

• Service Strategy Processes
• Business Relationship Management
• Demand Management
• Financial Management for IT Services
• Service Portfolio Management

Service Design

• Key Concepts
• Processes
• Service Level Management
• Service Catalog Management
• Supplier Management
• Availability Management
• Capacity Management
• Information Security Management
• IT Service Continuity Management

Service Transition

• Processes
• Planning and Support
• Service Asset and Configuration Management
• Chance Management
• Release and Deployment Management
• Knowledge Management

Service Operation

• Processes
• Event Management
• Incident Management
• Problem Management
• Request Fulfillment
• Access Management

Service Operation Functions

• Service Desk
• Technical Management
• Application Management
• IT Operations Management

Continual Service Improvement

Tools and Technology Considerations

Who Should Attend

ITIL V3 Foundations is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).

Course Completion

Upon Completing our ITIL V3 Foundations Boot Camp you will gain valuable knowledge and skills including the ability to:

• Identify the various ITIL processes that can be implemented in an organization
• Identify the benefits of implementing each ITIL process in an organization
• Identify the basic concepts, activities and roles related to each ITIL process
• Identify the relationship of each ITIL process with other processes
• Identify the factors that affect the effectiveness of each ITIL process

Certification Exam

ITIL Foundations includes the exam leading to the ITIL Foundation Certificate (the Foundation Certificate in IT Service Management), a 40 question multiple-choice exam. Students must answer 26 questions correctly to pass.

Signing up for Infosec’s ITIL V3 Foundations Boot Camp means more than just attending a three (3) day program. The program starts with the following pre-class preparation materials:

• Courseware pre-shipped directly to you prior to start of class.
• Email access to a qualified ITIL V3 course instructor before and after class for exam study guidance

What’s Included

• Infosec Custom ITIL v3 Foundations Courseware Book
• Infosec ITIL Text Book
• Instant Streaming Access
• Physical Media for offline computer or iPad playback
• Online ITIL Mentor
• Live ITIL Instructor Support
• Lunch and Snacks
• Exam Voucher