Get certified, guaranteed
Everything you need to earn your
- 90-day extended access to Boot Camp components, including class recordings
- 100% Satisfaction Guarantee
- Exam Pass Guarantee
- Exam voucher
- Free 90-day Infosec Skills subscription (access to 1,400+ additional courses and labs)
- Knowledge Transfer Guarantee
- Unlimited practice exam attempts
Award-winning training you can trust
What you'll learn
Training overview
IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals worldwide, earning its status as the de facto world standard for IT best practices.
Before your boot camp
Prerequisites
A baseline of IT skills is recommended, whether technical, managerial or administrative.
Syllabus
Training schedule
Day 1
ITIL 4 overview
- Introduction to ITIL
- Key concepts of ITIL
The ITIL framework
- The four dimensions of service management
- The ITIL service value system
The ITIL guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Day 2
- Governance
- The service value chain
- Continual improvement
- Continual improvement
- Service level management
- Change control
- Incident management
- Service request management
- Service desk
- Problem management
Other ITIL practices
- General management practices
- Service management practices
- Technical management practices
Day 3
- Exam prep
- Final review
Guaranteed results
Our boot camp guarantees
Exam Pass Guarantee
If you don’t pass your exam on the first attempt, get a second attempt for free. Includes the ability to re-sit the course for free for up to one year (does not apply to CMMC-AB boot camps).
100% Satisfaction Guarantee
If you’re not 100% satisfied with your training at the end of the first day, you may withdraw and enroll in a different online or in-person course.
Knowledge Transfer Guarantee
If an employee leaves within three months of obtaining certification, Infosec will train a different employee at the same organization tuition-free for up to one year.
Unlock team training discounts
If you’re like many of our clients, employee certification is more than a goal — it’s a business requirement. Connect with our team to learn more about our training discounts.
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