ITIL V4 Foundations Training Boot Camp
Infosec’s ITIL V4 Foundations Boot Camp is a three-day, intensive program designed to provide a no-nonsense introduction to ITIL and ITIL certification by professionals who have actual experience in implementing best practices.
Earn your ITIL Foundations, guaranteed!
- Exam Pass Guarantee (live online)
- 100% Satisfaction Guarantee
- ITIL Foundations exam voucher
- Unlimited ITIL practice exam attempts
- Three days live, expert ITIL instruction (live online or in-person)
- Immediate access to Infosec Skills — including a bonus ITIL boot camp prep course — from the minute you enroll to 90 days after your boot camp
- Learn by doing with 100s of additional hands-on courses and labs
- 90-day access to all boot camp video replays and materials
- Knowledge Transfer Guarantee
Certification details
The ITIL Foundations Boot Camp includes the exam leading to the ITIL Foundation Certificate (the Foundation Certificate in IT Service Management), a 40-question multiple-choice exam. You must answer 26 questions correctly to pass.
Training overview
IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals worldwide, earning its status as the de facto world standard for IT best practices.
What you’ll learn
Upon completing our ITIL V4 Foundations Boot Camp you will gain valuable knowledge and skills including the ability to:
- Identify the various ITIL processes that can be implemented in an organization
- Identify the benefits of implementing each ITIL process in an organization
- Identify the basic concepts, activities and roles related to each ITIL process
- Identify the relationship of each ITIL process with other processes
- Identify the factors that affect the effectiveness of each ITIL process
Who should attend
ITIL V4 Foundations is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).
Prerequisites
A baseline of IT skills is recommended, whether technical, managerial or administrative.
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Everything you need to earn your ITIL
- Exam Pass Guarantee (live online)
- 100% Satisfaction Guarantee
- ITIL Foundations exam voucher
- 3 days live, expert ITIL instruction (live online or in-person)
- ITIL boot camp prep course
- Learn by doing with 100s of additional hands-on courses and labs
- 90-day access to all boot camp video replays and materials
- Knowledge Transfer Guarantee
Exam Pass Guarantee
We guarantee you’ll pass your exam on the first attempt. Learn more.
ITIL training schedule
Infosec’s ITIL training is more than just a boot camp. We support you before, during and after your live training to ensure you’re fully prepared for your exam — and get certified on your first attempt.
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Before your boot camp
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Start learning now. You’ll get immediate access to all the content in Infosec Skills, including an in-depth ITIL prep course, the moment you enroll. Prepare for your live boot camp, uncover your knowledge gaps and maximize your training experience.
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During your boot camp
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Day 1
ITIL 4 overview
- Introduction to ITIL
- Key concepts of ITIL
The ITIL framework
- The four dimensions of service management
- The ITIL service value system
The ITIL guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Day 2
The ITIL service value system- Governance
- The service value chain
- Continual improvement
Key ITIL practices- Continual improvement
- Service level management
- Change control
- Incident management
- Service request management
- Service desk
- Problem management
Other ITIL practices
- General management practices
- Service management practices
- Technical management practices
Day 3- Exam prep
- Final review
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After your boot camp
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Your Infosec Skills access extends 90 days past your boot camp, so you can take additional time to prepare for your ITIL exam, get a head start on your next certification goal or start earning CPEs.
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