IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL’s body of knowledge represent the consensus derived from over a decade of work and experience by thousands of IT professionals world-wide, earning its status as the de facto world standard for IT best practices.

• Three days of expert training
• Infosec digital courseware (physical textbooks available to purchase)
• ITIL Foundations exam voucher
• 90-day access to course replays (Flex Pro)
• 100% Satisfaction Guarantee
• Exam Pass Guarantee (Flex Pro)

Infosec’s courseware materials are always up to date and synchronized with the latest exam objectives. Our industry-leading curriculum and expert instructors have led to the highest pass rates in the industry. More than 93% of Infosec students pass their certification exams on their first attempt.

ITIL V4 Foundations is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).

A baseline of IT skills is recommended, whether technical, managerial or administrative.

The ITIL Foundations Boot Camp includes the exam leading to the ITIL Foundation Certificate (the Foundation Certificate in IT Service Management), a 40-question multiple choice exam. You must answer 26 questions correctly to pass.

Upon completing our ITIL V4 Foundations Boot Camp you will gain valuable knowledge and skills including the ability to:

• Identify the various ITIL processes that can be implemented in an organization
• Identify the benefits of implementing each ITIL process in an organization
• Identify the basic concepts, activities and roles related to each ITIL process
• Identify the relationship of each ITIL process with other processes
• Identify the factors that affect the effectiveness of each ITIL process

Day 1

ITIL 4 overview

• Introduction to ITIL
• Key concepts of ITIL

The ITIL framework

• The four dimensions of service management
• The ITIL service value system

The ITIL guiding principles

• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

Day 2

• Governance
• The service value chain
• Continual improvement

• Continual improvement
• Service level management
• Change control
• Incident management
• Service request management
• Service desk
• Problem management

Other ITIL practices

• General management practices
• Service management practices
• Technical management practices

• Exam prep
• Final review