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        ITIL V4 Foundations Training Boot Camp

        Infosec’s ITIL V4 Foundations Boot Camp is a three-day, intensive program designed to provide a no-nonsense introduction to ITIL and ITIL certification by professionals who have actual experience in implementing best practices.

        ★★★★★
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        itil-foundations-boot-camp

        Earn your ITIL Foundations, guaranteed!

        • Three days of expert, live ITIL v4 Foundations training
        • Exam Pass Guarantee
        • Exam voucher
        • Unlimited practice exam attempts
        • 100% Satisfaction Guarantee
        • 1-year access to all boot camp video replays and materials
        • Free annual Infosec Skills subscription ($299 value!)
        • Knowledge Transfer Guarantee

        Certification details

        The ITIL Foundations Boot Camp includes the exam leading to the ITIL Foundation Certificate (the Foundation Certificate in IT Service Management), a 40-question multiple-choice exam. You must answer 26 questions correctly to pass.

        Training overview

        IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals worldwide, earning its status as the de facto world standard for IT best practices.

        What you’ll learn

        Upon completing our ITIL V4 Foundations Boot Camp you will gain valuable knowledge and skills including the ability to:

        • Identify the various ITIL processes that can be implemented in an organization
        • Identify the benefits of implementing each ITIL process in an organization
        • Identify the basic concepts, activities and roles related to each ITIL process
        • Identify the relationship of each ITIL process with other processes
        • Identify the factors that affect the effectiveness of each ITIL process

         

        View full course schedule

        Who should attend

        ITIL V4 Foundations is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).

        Prerequisites

        A baseline of IT skills is recommended, whether technical, managerial or administrative.

        Everything you need to earn your ITIL

        • Three days of expert, live ITIL v4 Foundations training
        • Exam Pass Guarantee
        • Exam voucher
        • Unlimited practice exam attempts
        • 100% Satisfaction Guarantee
        • 1-year access to all boot camp video replays and materials
        • Free annual Infosec Skills subscription ($299 value!)
        • Knowledge Transfer Guarantee
        Everything you need to earn your ITIL
        View Pricing

        Exam Pass Guarantee

        We guarantee you’ll pass your exam on the first attempt. Learn more.

        ITIL training schedule

        Infosec’s ITIL training is more than just a boot camp. We support you before, during and after your live training to ensure you’re fully prepared for your exam — and get certified on your first attempt.

        • Before your boot camp
          • Start learning now. You’ll get immediate access to all the content in Infosec Skills the moment you enroll. Prepare for your live boot camp, uncover your knowledge gaps and maximize your training experience.

        • During your boot camp
          • Day 1

            ITIL 4 overview

            • Introduction to ITIL
            • Key concepts of ITIL

            The ITIL framework

            • The four dimensions of service management
            • The ITIL service value system

            The ITIL guiding principles

            • Focus on value
            • Start where you are
            • Progress iteratively with feedback
            • Collaborate and promote visibility
            • Think and work holistically
            • Keep it simple and practical
            • Optimize and automate

            Day 2

            The ITIL service value system
            • Governance
            • The service value chain
            • Continual improvement
            Key ITIL practices
            • Continual improvement
            • Service level management
            • Change control
            • Incident management
            • Service request management
            • Service desk
            • Problem management

            Other ITIL practices

            • General management practices
            • Service management practices
            • Technical management practices
            Day 3
            • Exam prep
            • Final review
        • After your boot camp
          • Your boot camp includes a 1-year subscription to Infosec Skills, so you can take additional time to prepare for your exam, get a head start on your next certification goal or start earning CPEs.

        Free ITIL training resources

        Getting started and moving up in IT and security

        George McPherson, host of the “Blak Cyber” podcast, has an impressive background in IT and information security. On today’s episode, he discusses his cybersecurity journey, talks about his mentors and inspiration, and shares advice for learning cybersecurity and moving up the career ladder.

        When George McPherson was pulled through the ranks and pinned as a 21-year-old Sergeant in the U.S. Army over 20 years ago, he learned two things about himself. He could accomplish anything he put his mind to, and he would always pull others up if he was in a position to do so. George prides himself on integrity, an insane work ethic, attention to detail and (his greatest super power) outside-the-box creativity. With 25 years in the technology industry, the first 18 in telecom and the last seven in cybersecurity, George has had the opportunity to work in industries such as the military, telecom, local government, healthcare and electric utility.

        Listen Now

        ITIL Interview Questions

        Here are some interview questions you should prepare for when searching for the job market.

        Get Hired

        ITIL 4 — ITSM methodology gets agile & integrated with the most modern business practices

        Explore our ITIL resources to learn all about the ITIL, including ITSM methodology and modern business practices

        Learn More

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