Earn your next certification, guaranteed!

ITIL V4 Foundations Training Boot Camp

Infosec’s ITIL V4 Foundations Boot Camp is a three-day, intensive program designed to provide a no-nonsense introduction to ITIL and ITIL certification by professionals who have actual experience in implementing best practices.

Earn your ITIL Foundations, guaranteed!

Boot camp overview

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL’s body of knowledge represent the consensus derived from over a decade of work and experience by thousands of IT professionals world-wide, earning its status as the de facto world standard for IT best practices.

Skill up and get certified, guaranteed

Exam Pass Guarantee

If you don’t pass your exam on the first attempt, get a second attempt for free. Includes the ability to re-sit the course for free for up to one year.

100% Satisfaction Guarantee

If you’re not 100% satisfied with your training at the end of the first day, you may withdraw and enroll in a different Flex Pro or Flex Classroom course.

Knowledge Transfer Guarantee

If an employee leaves within three months of obtaining certification, Infosec will train a different employee at the same organization tuition-free for up to one year.

What's included?

93% pass rate — the best in the industry

  • Three days of expert training
  • Infosec digital courseware (physical textbooks available to purchase)
  • ITIL Foundations exam voucher
  • 90-day access to course replays (Flex Pro)
  • 100% Satisfaction Guarantee
  • Exam Pass Guarantee (Flex Pro)

Industry-leading exam pass rates

Infosec’s courseware materials are always up to date and synchronized with the latest exam objectives. Our industry-leading curriculum and expert instructors have led to the highest pass rates in the industry. More than 93% of Infosec students pass their certification exams on their first attempt.

Award-winning training that you can trust

Infosec Skills

Best IT Security-related Training Program

Cyber Work with Chris Sienko

Best Cybersecurity Podcast

2019 Wisconsin Innovation Award


Rising Star

Partner Award

G2 Crowd Leader

Technical Skills Development Software

Who should attend?

ITIL V4 Foundations is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).


A baseline of IT skills is recommended, whether technical, managerial or administrative.

Why choose Infosec

Your flexible learning experience

Infosec Flex makes expert, live instruction convenient with online and in-person formats tailored to how, when and where you learn best.

Public training boot camps held nationwide

  • Pre-study course materials
  • Live instruction
  • Digital courseware
  • Daily reinforcement materials
  • Catered lunches
  • Infosec community forum access
  • 100% Satisfaction Guarantee
  • Knowledge Transfer Guarantee

Most Popular

Immersive, live-streamed instruction

  • Pre-study course materials
  • Live instruction
  • Digital courseware
  • Daily reinforcement materials
  • Detailed performance reporting
  • Video replays
  • 90-day extended access to materials
  • Infosec community forum access
  • Exam Pass Guarantee
  • 100% Satisfaction Guarantee
  • Knowledge Transfer Guarantee




Tailored team training at your location

  • Pre-study course materials
  • Live, customized instruction at your location
  • Digital courseware
  • Daily reinforcement materials
  • Detailed team performance reporting
  • Video replays
  • 90-day extended access to materials
  • Infosec community forum access
  • Exam Pass Guarantee
  • 100% Satisfaction Guarantee
  • Knowledge Transfer Guarantee

Certification details

The ITIL Foundations Boot Camp includes the exam leading to the ITIL Foundation Certificate (the Foundation Certificate in IT Service Management), a 40-question multiple choice exam. You must answer 26 questions correctly to pass.

Upon completing our ITIL V4 Foundations Boot Camp you will gain valuable knowledge and skills including the ability to:

  • Identify the various ITIL processes that can be implemented in an organization
  • Identify the benefits of implementing each ITIL process in an organization
  • Identify the basic concepts, activities and roles related to each ITIL process
  • Identify the relationship of each ITIL process with other processes
  • Identify the factors that affect the effectiveness of each ITIL process

Can’t get away for a week?

Learn ITIL Foundations on-demand.

Get the cybersecurity training you need at a pace that fits your schedule with a subscription to Infosec Skills. Includes unlimited access to hundreds of additional on-demand courses — plus cloud-hosted cyber ranges where you can practice and apply knowledge in real-world scenarios — all for just $34 a month!

  • 70+ learning paths
  • 500+ courses
  • Cloud-hosted cyber ranges and hands-on projects
  • Skill assessments and certification practice exams
  • Infosec community peer support

You're in good company.

"I’ve taken five boot camps with Infosec and all my instructors have been great."

Jeffrey Coa

Information Security Systems Officer

"Comparing Infosec to other vendors is like comparing apples to oranges. My instructor was hands-down the best I’ve had." 

James Coyle

FireEye, Inc.

"I knew Infosec could tell me what to expect on the exam and what topics to focus on most."

Julian Tang

Chief Information Officer

Our clients

Bank of America
Defense Information Systems Agency

Find your boot camp

ITIL Foundations Boot Camp details

Day 1

ITIL 4 overview

  • Introduction to ITIL
  • Key concepts of ITIL

The ITIL framework

  • The four dimensions of service management
  • The ITIL service value system

The ITIL guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Day 2

The ITIL service value system
  • Governance
  • The service value chain
  • Continual improvement
Key ITIL practices
  • Continual improvement
  • Service level management
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Problem management

Other ITIL practices

  • General management practices
  • Service management practices
  • Technical management practices
Day 3
  • Exam prep
  • Final review