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Professional Communication (Part 1)
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Explore the communication skills every tech needs to provide that level of support.
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Professional Communication (Part 2)
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Continuing from Professional Communication Part 1, good professional communication skills require a technician to see these skills in action.
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Physical Safety
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Protect yourselves in the work environment with a good understanding of proper anti-ESD tools, protecting our fingers and proper lifting techniques.
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Tools of the Trade
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Technicians need the right tools to do their job, including PC toolkits, mobile device toolkits, voltmeters and circuit testers.
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Troubleshooting Theory
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The seven steps of the CompTIA A+ workflow process will help you mentally break down the steps to diagnose and repair a computer problem.
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Syllabus
Syllabus
Course description
Being safe and being professional are two key factors for success as an IT professional. In this course, you’ll take a closer look at the fundamentals of professional communication, physical safety and the tools of the trade, following it up with a step-b
Meet the author
Mike Meyers, affectionately called the “Alpha Geek,” is the industry’s leading authority on CompTIA certifications. He is the president and co-founder of Total Seminars, LLC, a provider of PC and network repair seminars, books, videos and courseware for thousands of organizations throughout the world. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant and speaker. He has sold over a million IT and certification books, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He has personally taught thousands of students, including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.
Associated NICE Work Roles
All Infosec training maps directly to the NICE Workforce Framework for Cybersecurity to guide you from beginner to expert across 52 Work Roles.
- All-Source Analyst
- Mission Assessment Specialist
- Exploitation Analyst
You're in good company
We use Infosec Skills to provide continuous training to our technicians and to prepare them for various certifications. Infosec Skills allows us to create personalized training programs that focus on each of our technicians’ particular roles and see their progress as they take courses. We also, recommend it to clients to make their IT support teams better.
Caleb Yankus
This has been utilized to bridge the skills gap across our cyber team and to aid them as they prepare for their various certifications. It also has provided a nice learning foundation for our various cyber team members to utilize as we continue to find ways for cross-utilization with operations while minimizing the downtime needed to ensure everyone’s knowledge is the same.
Daniel Simpson
We use Infosec Skills to provide base level knowledge for employees. We also use the services to provide in depth learning for employees as they encounter new technologies. If an employee is is assigned to a new project, we can rely on Infosec Skills to provide a rapid concentrated learning environment. This rapid concentrated learning positions our employees for success.
Infosec Skills Teams client
Plans & pricing
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Infosec Skills Personal
- 190+ role-guided learning paths (e.g., Ethical Hacking, Threat Hunting)
- 100s of hands-on labs in cloud-hosted cyber ranges
- Custom certification practice exams (e.g., CISSP, Security+)
- Skill assessments
- Infosec peer community support
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Infosec Skills Teams
- Team administration and reporting
- Dedicated client success manager
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Single sign-on (SSO)
Easily authenticate and manage your learners by connecting to any identity provider that supports the SAML 2.0 standard.
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Integrations via API
Retrieve training performance and engagement metrics and integrate learner data into your existing LMS or HRS.
- 190+ role-guided learning paths and assessments (e.g., Incident Response)
- 100s of hands-on labs in cloud-hosted cyber ranges
- Create and assign custom learning paths
- Custom certification practice exams (e.g., CISSP, CISA)
- Optional upgrade: Guarantee team certification with live boot camps
Unlock 7 days of free training
- 1,400+ hands-on courses and labs
- Certification practice exams
- Skill assessments
Award-winning training that you can trust
