Safety and Professionalism Course

Professionalism and safety go hand-in-hand. Take a moment to review the fundamentals of professional communication, physical safety, troubleshooting theory and more.

37 minutes

Course description

Being safe and being professional are two key factors for success as an IT professional. In this course, you’ll take a closer look at the fundamentals of professional communication, physical safety and the tools of the trade, following it up with a step-by-step examination of the CompTIA troubleshooting theory. Get prepared before you get to work, and you’ll be on track for success!


Troubleshooting Theory

Video - 00:10:00

The seven steps of the CompTIA A+ workflow process will help you mentally break down the steps to diagnose and repair a computer problem.
Tools of the Trade

Video - 00:06:00

Technicians need the right tools to do their job, including PC toolkits, mobile device toolkits, voltmeters and circuit testers.
Physical Safety

Video - 00:07:00

Protect yourselves in the work environment with a good understanding of proper anti-ESD tools, protecting our fingers and proper lifting techniques.
Professional Communication (Part 2)

Video - 00:07:00

Continuing from Professional Communication Part 1, good professional communication skills require a technician to see these skills in action.
Professional Communication (Part 1)

Video - 00:06:00

Explore the communication skills every tech needs to provide that level of support.

Meet the author

Mike Meyers

Mike Meyers, affectionately called the "Alpha Geek," is the industry's leading authority on CompTIA certifications. He is the president and co-founder of Total Seminars, LLC, a provider of PC and network repair seminars, books, videos and courseware for thousands of organizations throughout the world. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant and speaker. He has sold over a million IT and certification books, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He has personally taught thousands of students, including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

Unlock 7 days of free training

  • 1,400+ hands-on courses and labs
  • Certification practice exams
  • Skill assessments

Associated NICE Work Roles

All Infosec training maps directly to the NICE Workforce Framework for Cybersecurity to guide you from beginner to expert across 52 Work Roles.

  • All-Source Analyst
  • Mission Assessment Specialist
  • Exploitation Analyst

Plans & pricing

Infosec Skills Personal

$299 / year

  • 190+ role-guided learning paths (e.g., Ethical Hacking, Threat Hunting)
  • 100s of hands-on labs in cloud-hosted cyber ranges
  • Custom certification practice exams (e.g., CISSP, Security+)
  • Skill assessments
  • Infosec peer community support

Infosec Skills Teams

$799 per license / year

  • Team administration and reporting
  • Dedicated client success manager
  • Single sign-on (SSO)
    Easily authenticate and manage your learners by connecting to any identity provider that supports the SAML 2.0 standard.
  • Integrations via API
    Retrieve training performance and engagement metrics and integrate learner data into your existing LMS or HRS.
  • 190+ role-guided learning paths and assessments (e.g., Incident Response)
  • 100s of hands-on labs in cloud-hosted cyber ranges
  • Create and assign custom learning paths
  • Custom certification practice exams (e.g., CISSP, CISA)
  • Optional upgrade: Guarantee team certification with live boot camps

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