For Itellisecure, security awareness training is crucial to create a culture change in the workplace

Itellisecure is a reseller and managed services provider (MSP) specializing in information security products and services, providing world-class rated cybersecurity products and tools to their customers in India.

As an MSP for Infosec, Itellisecure provides many complementary services to their customers, ensuring that their security awareness programs are engaging and that they get the most out of Infosec IQ.

The Itellisecure team is prepared and implements internally the same security best practices that they sell to their customers, making them well-equipped to handle customer requirements and provide efficient and reliable service. “We always verify any unusual requests via different modes of communication, even if we know that a phishing simulation has been launched, to test our response. This level of diligence shows that our team understands the importance of security practices and takes them seriously,” says Kedia.

Itellisecure believes their customers enjoy the security awareness training provided by Infosec IQ, specifically the Choose Your Own Adventure and Work Bytes courses. Kedia says, “We strongly believe that Infosec IQ has the best cyber security awareness content out there, and our customers also vouch for it. As an MSP, we gamify the overall cybersecurity program by adding gaming elements like points, badges, and leaderboards, leading to increased participation and better retention of information. Gamification also encourages healthy competition among employees, promoting a sense of teamwork and collaboration.”

Itellisecure has noticed a positive change in how their customers view security awareness training since implementing Infosec IQ. “After the launch of Infosec IQ in their environment, there has been an increase in awareness at our customers’ organizations. Employees are taking courses to meet compliance and because they look forward to it,” explains Kedia.

In addition to training courses, Itellisecure provides resources to their customers, such as customized posters, mailers, and short videos to make the cybersecurity awareness program more effective. During Cybersecurity Awareness Month in October, Itellisecure goes the extra mile by providing their customers with customized resources that align with their branding guidelines, including daily cybersecurity emails, weekly cybersecurity posters, bite-sized cybersecurity customized videos, and social media content. “With Infosec IQ and our managed services, we are consistently able to bring the phish rate/percentage to as low as 2%,” says Kedia.

Kedia believes that a strong security awareness program is vital, saying, “The most critical piece of information I share with my customers is that a simple click or download can impact our entire business. With every decision they make online, our network and data can be severely impacted. Therefore, it is essential to follow best practices and remain vigilant about potential threats.”