Security and operations

In this course, you will learn how to protect your networks and proprietary data from external and internal threats.


  • Threats Video — 00:09:37
    • You can’t protect your networks unless you understand the threats they face. Using the concept of security shells makes it easier to categorize and mitigate threats.

  • Dealing with threats Video — 00:07:57
    • Once you understand threats, you can mitigate those threats by reducing vulnerabilities. This video covers the core tools and actions you must do as a tech to reduce threats. These tools and actions include patching software, running anti-malware, and ins

  • Physical security Video — 00:08:01
    • Secure your assets in three layers: perimeter, rooms, individual devices. Mike explores options for each layer, from security guards at the perimeter to cable locks on individual devices.

  • Passwords and authentication Video — 00:13:39
    • Password security can be compromised by many attack types, such as brute force, dictionary, and rainbow tables. This video explores options for creating very secure passwords and using multifactor authentication.

  • Multifactor authentication (MFA) Video — 00:05:02
    • Multifactor authentication (MFA) is the process of proving you are who you say you are using unique identifiers that only you have or know. This video explores the different options for MFA, as well as some interesting biometrics like fingerprint, facial,

  • Malware Video — 00:13:14
    • Malware comes in many forms; infestations have many symptoms. This video describes malware in all its lovely shades of ugly, from viruses and worms to spontaneous application crashes and invalid certificate errors.

  • Anti-malware Video — 00:11:19
    • The CompTIA A+ objectives outline a very detailed series of steps for dealing with a malware infestation. This video looks at important pre-malware steps and then describes the CompTIA procedures.

  • Social engineering Video — 00:05:40
    • Social engineering practices enable attackers to gain access to sensitive information through people. This video highlights social engineering tactics, from tailgating to spear phishing.

  • Licensing Video — 00:09:25
    • Some software is free to use. Some is free for non-commercial use. Some requires a paid license for any purpose. Some licenses focus on the number of human users, while others focus on the number of systems, or even the number of processors! This video ex

  • Incident response Video — 00:04:54
    • Although procedures can vary among companies, the CompTIA A+ objectives follow a logical set of responses. This lesson describes each step.

  • Environmental controls Video — 00:05:36
    • Controlling environmental factors enables you to create a safe computing space. This video looks at options for disposing of waste such as old printer cartridges and controlling temperature and humidity. Mike describes proper ventilation, electrical safet

  • Malware in action Video — 00:07:48
    • This video demonstrates some destructive malware and ransomware applications to give you an idea of what to look for when you suspect a system has been infected. WARNING! If you attempt these at home, be sure you’re in a sandbox or virtual machine that is

  • Documents you need to know Video — 00:08:44
    • Good techs must be comfortable with the common documentation used by IT departments everywhere. From hardware inventory to network diagrams to the many policies used in our industry, techs should know when and how documentation comes into play.

  • Data you need to know Video — 00:03:56
    • Data is everywhere in our networks. Good techs understand the types of data used on networks and how to handle that data from a business, legal, and moral standpoint. By organizing our data, it also helps to understand the types of protections used to kee

  • Change management Video — 00:05:44
    • Everything in IT seems to change constantly, but poorly-planned changes can be a real disaster in large enterprises. Change management is the process and organization of enacting change in an organization to ensure a smooth, safe, productive, cost-saving

  • The Zen of backup Video — 00:10:58
    • Back up your data before you lose it! Create local backups, image backups, and file backups. Use Cloud storage for even more security.

  • Recycling and data destruction Video — 00:06:30
    • Disposing of old computer gear means using environmentally-friendly methods and wiping all of your data from any storage devices. Batteries in computers need to go to special recycling centers. Data wiping methods take many forms, from resetting to factor

  • Ticketing systems Video — 00:06:59
    • As a tech, you will almost certainly be dealing with tickets. Customers or employees run into technical issues all the time and it’s important to prioritize and address the problems and solve them in a timely manner. This is where ticketing software comes


Course description

You’ll also learn how to leverage best practices through proper documentation as well as other important operational procedures so that when you win the lottery and/or inevitably rise to the very top of your field, somebody else can come in and do everything for you without tripping over cords or obliterating your network. Congratulations!

Meet the author

Mike Meyers, affectionately called the “Alpha Geek,” is the industry’s leading authority on CompTIA certifications. He is the president and co-founder of Total Seminars, LLC, a provider of PC and network repair seminars, books, videos and courseware for thousands of organizations throughout the world. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant and speaker. He has sold over a million IT and certification books, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He has personally taught thousands of students, including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

You're in good company


We use Infosec Skills to provide continuous training to our technicians and to prepare them for various certifications. Infosec Skills allows us to create personalized training programs that focus on each of our technicians’ particular roles and see their progress as they take courses. We also, recommend it to clients to make their IT support teams better.

Caleb Yankus


This has been utilized to bridge the skills gap across our cyber team and to aid them as they prepare for their various certifications. It also has provided a nice learning foundation for our various cyber team members to utilize as we continue to find ways for cross-utilization with operations while minimizing the downtime needed to ensure everyone’s knowledge is the same.

Daniel Simpson


We use Infosec Skills to provide base level knowledge for employees. We also use the services to provide in depth learning for employees as they encounter new technologies. If an employee is is assigned to a new project, we can rely on Infosec Skills to provide a rapid concentrated learning environment. This rapid concentrated learning positions our employees for success.

Infosec Skills Teams client

Plans & pricing

  • Infosec Skills Personal

    $299 / year

    • 190+ role-guided learning paths (e.g., Ethical Hacking, Threat Hunting)
    • 100s of hands-on labs in cloud-hosted cyber ranges
    • Custom certification practice exams (e.g., CISSP, Security+)
    • Skill assessments
    • Infosec peer community support
  • Infosec Skills Teams

    $799 per license / year

    • Team administration and reporting
    • Dedicated client success manager
    • Single sign-on (SSO)
      Easily authenticate and manage your learners by connecting to any identity provider that supports the SAML 2.0 standard.
    • Integrations via API
      Retrieve training performance and engagement metrics and integrate learner data into your existing LMS or HRS.
    • 190+ role-guided learning paths and assessments (e.g., Incident Response)
    • 100s of hands-on labs in cloud-hosted cyber ranges
    • Create and assign custom learning paths
    • Custom certification practice exams (e.g., CISSP, CISA)
    • Optional upgrade: Guarantee team certification with live boot camps

Unlock 7 days of free training

  • 1,400+ hands-on courses and labs
  • Certification practice exams
  • Skill assessments

Award-winning training that you can trust

Comprehensive Cybersecurity Training - Infosec Skills
Cybersecurity Education and Training Gold Award - Infosec IQ
Top Rated Award - Infosec Skills
2021 G2 Summer - Leader - Tech Skills Dev, Online Course, eLearning Content
Top 20 Company - Online Learning Library