Course

Portable and mobile devices

In this course, you will learn how portable and mobile devices are different than their desktop counterparts, and how they are assembled and maintained.
2 hours, 6 minutes 17 videos

Course description

You'll also get a tour of the main mobile operating systems: Android and Apple's iOS. Finally, you'll learn how to secure and update your mobile devices, as well as how to troubleshoot them when any issue arises.

Syllabus

Mobile device troubleshooting

Video - 00:09:00

Mobile devices can encounter problems ranging from unresponsive touchscreens to complete system lockout. This video explores common symptoms, such as slow performance (caused by excessive apps running) or overheating, and their solutions.
Mobile security troubleshooting

Video - 00:06:00

A lot of symptoms point to potential attacks on a mobile device, such as connection loss, power drain, slow data speeds, high resource utilization, and unintended connections. Others point at attacks that have already happened, such as leaked personal files, unauthorized account access, or unauthorized access to microphone or camera.
Mobile device security

Video - 00:08:00

Mobile device security starts with a lock screen but goes beyond with multifactor authentication (MFA) and remote find, lock, and wipe. Corporate environments use mobile device management (MDM) services for even more control over mobile devices.
Mobile synchronization

Video - 00:07:00

Synchronization keeps data up-to-date on each of your mobile devices and other connected devices. This video explores syncing to the desktop, automobile, cloud, and more.
Mobile devices and email

Video - 00:09:00

Corporate or ISP e-mail setup requires various configuration options, such as POP or IMAP for incoming mail and SMTP for outgoing mail. S/MIME was a way to encrypt e-mail attachments. Standard Google or Apple accounts set up with a simple username and password. This video explores these options.
Maintaining mobile devices

Video - 00:11:00

Mobile devices are surprisingly self-maintaining these days, but there are a few issues that come up occasionally. A big part of this is understanding the names and functions of certain settings unique to smartphones.
Virtual reality

Video - 00:02:00

Virtual reality enables you to experience remote or fanciful locations via computer. Augmented reality layers virtual elements onto a camera feed of the real world, making it easier to follow navigation instructions or chase fanciful monsters.
Touring iOS

Video - 00:07:00

iOS devices use a lot of gestures for accessing functions. The App Store offers all apps available for iOS. Settings enables you to change application permissions, account information, location services, and more.
Touring Android

Video - 00:10:00

Android devices are very customizable. The Google Play store offers shopping options for new applications (apps). Google accounts are mandatory. This video explores features specific to Android devices.
Mobile connections

Video - 00:10:00

Mobile devices connect to other devices via wired or wireless. Wired connections are used for power and data transfer. Wireless options include NFC, Bluetooth, infrared, or 802.11 (Wi-Fi). These connections are used for a variety of purposes, including file sharing, enhanced features (adding headphones, for example), and general networking.
What is a mobile device?

Video - 00:09:00

Mobile devices come in a variety of sealed forms and run mobile-specific operating systems. Devices include smartphones, tablets, wearables, e-readers, and more. OSes are Android, iOS, and a few others to a lesser extent. This video tours the common mobile devices.
Power management

Video - 00:11:00

Saving power is important, especially on mobile devices and laptops. Every CPU has a built-in feature to shut down different parts of a computer to reduce power needs. It’s up to the techs to make sure the power management settings are optimal for the users.
Touring your laptop display

Video - 00:04:00

Replacing a laptop monitor requires careful connectivity for the many internal components. Aside from the display, the laptop monitor can have a Wi-Fi antenna, webcam, touch screen sensors, and more.
Laptop hardware - CPU and motherboard

Video - 00:07:00

Laptops have many technician-replaceable parts. Check for online documentation before starting and proceed with caution. Mike explores laptop dissection in this video.
Laptop hardware - core hardware

Video - 00:04:00

Laptops have many technician-replaceable parts. Check for online documentation before starting and proceed with caution. Mike explores laptop dissection in this video.
Laptop hardware troubleshooting - the tools

Video - 00:05:00

Laptops have many technician-replaceable parts. Check for online documentation before starting and proceed with caution. Mike explores laptop dissection in this video.
Laptop features

Video - 00:08:00

Portable computers use the function key (Fn) to activate alternative features. These include screen sharing, power settings, audio options, and more. The Settings app in Windows enables you to adjust a host of laptop settings (which mirror desktop settings as well).

Meet the author

Mike Meyers, affectionately called the "Alpha Geek," is the industry's leading authority on CompTIA certifications. He is the president and co-founder of Total Seminars, LLC, a provider of PC and network repair seminars, books, videos and courseware for thousands of organizations throughout the world. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant and speaker. He has sold over a million IT and certification books, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He has personally taught thousands of students, including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

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