IT Troubleshooting

Prepare for trouble with this course on IT troubleshooting.

3 videos  //  24 minutes of training

Free training week — 1,400+ on-demand courses and hands-on labs

Course description

No matter how well-designed a system is, something is going to go wrong eventually. And that’s where you come in. In this course, you’ll explore the fundamental methodology of troubleshooting, plus common problems such as slow-running computers and low disk space.

Course syllabus

Troubleshooting 101Duration: 2:53

In this episode, Scott discusses a fundamental methodology all users can employ to troubleshoot problems.

Ask Me Anything About Troubleshooting Computers Part 1Duration: 10:05

In this episode, Scott talks about troubleshooting email, and what to do when you run low on disk space.

Ask Me Anything About Troubleshooting Computers Part 2Duration: 10:32

In this episode, Scott talks about what to do when your PC is running slowly, when your internet isn't working and how to speak tech support.

Meet the author

Scott Jernigan

LinkedIn

Scott Jernigan is editor-in-chief for Total Seminars, a provider of PC and network repair seminars, books, videos and courseware for thousands of organizations. Scott has been involved in the computer, network and IT industry since 1996 as a technician, instructor, editor, author and speaker.

Scott has written, edited, and contributed to dozens of books on computer literacy, hardware, operating systems, networking and certification. His latest book is Computer Literacy: Your Ticket to IC3 Certification. Scott co-authored the best-selling CompTIA A+ Certification All-in-One Exam Guide, the Mike Meyers A+ Guide to Managing and Troubleshooting PCs and the CompTIA Strata IT Fundamentals All-in-One Exam Guide. Scott has taught computer classes all over the U.S., including stints at the United Nations and the FBI Academy in Quantico, Virginia. 

Plans & pricing

Infosec Skills Personal

  • 190+ role-guided learning paths (e.g., Ethical Hacking, Threat Hunting)
  • 100s of hands-on labs in cloud-hosted cyber ranges
  • Custom certification practice exams (e.g., CISSP, Security+)
  • Skill assessments
  • Infosec peer community support

Infosec Skills Teams

$799 per license / year

Book a Meeting
  • Team administration and reporting
  • Dedicated client success manager
  • Single sign-on (SSO)
    Easily authenticate and manage your learners by connecting to any identity provider that supports the SAML 2.0 standard.
  • Integrations via API
    Retrieve training performance and engagement metrics and integrate learner data into your existing LMS or HRS.
  • 190+ role-guided learning paths and assessments (e.g., Incident Response)
  • 100s of hands-on labs in cloud-hosted cyber ranges
  • Create and assign custom learning paths
  • Custom certification practice exams (e.g., CISSP, CISA)
  • Optional upgrade: Guarantee team certification with live boot camps

Award-winning training that you can trust

IDC MarketScape Leader: U.S. IT Training

IDC MarketScape Leader: U.S. IT Training

Infosec Skills

eLearning Content

eLearning Content

Infosec Skills

Best Product - Cybersecurity Training for Infosec Professionals

Best Product - Cybersecurity Training for Infosec Professionals

Infosec Skills

Security Education & Platform

Security Education & Platform

Infosec Skills

Ranked #52 in Top 100 Global Software Sellers

Ranked #52 in Top 100 Global Software Sellers

Infosec