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Effective Incident Management

Review effective incident management with eight videos on metrics, response procedures and more.

8 videos  //  25 minutes of training

Course overview

No system can avoid incidents entirely, and how you manage them is going to have a major impact on your organization. In this course, eight videos cover the fundamentals of effective incident management, from a straightforward introduction and overview of incident management to response procedures, incident management organization, the resources you’ll have available to deploy during an incident, metrics and indicators you can use and more. Review your Key Performance Indicators (KPIs) and Key Goal Indicators (KGIs), incident management systems and everything else you need for turning potential disaster into business as usual.

Course syllabus

Incident Management IntroductionDuration: 5:01

Incident Management OverviewDuration: 1:47

Incident Response ProceduresDuration: 3:17

Incident Management OrganizationDuration: 2:48

Incident Management ResourcesDuration: 4:46

Incident Management ObjectivesDuration: 1:52

Metrics and IndicatorsDuration: 1:34

Defining Incident Management ProceduresDuration: 4:16

Meet the author



At Infosec, we believe knowledge is the most powerful tool in the fight against cybercrime. We help IT and security professionals advance their careers with a full regimen of certification and skills training. We also empower all employees with security awareness training to stay cybersecure at work and home. Driven by smart people wanting to do good, Infosec educates entire organizations on how to defend themselves from cybercrime. That’s what we do every day — equipping everyone with the latest security skills so the good guys win.

You're in good company

"Comparing Infosec to other vendors is like comparing apples to oranges. My instructor was hands-down the best I’ve had." 

James Coyle

FireEye, Inc.

"I knew Infosec could tell me what to expect on the exam and what topics to focus on most."

Julian Tang

Chief Information Officer

"I’ve taken five boot camps with Infosec and all my instructors have been great."

Jeffrey Coa

Information Security Systems Officer

Plans and pricing





$599 / license

Annually. Includes all content plus team admin and reporting.

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