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Effective Incident Management

Review effective incident management with eight videos on metrics, response procedures and more.

8 videos  //  25 minutes of training

Course overview

No system can avoid incidents entirely, and how you manage them is going to have a major impact on your organization. In this course, eight videos cover the fundamentals of effective incident management, from a straightforward introduction and overview of incident management to response procedures, incident management organization, the resources you’ll have available to deploy during an incident, metrics and indicators you can use and more. Review your Key Performance Indicators (KPIs) and Key Goal Indicators (KGIs), incident management systems and everything else you need for turning potential disaster into business as usual.

Course syllabus

Incident Management IntroductionDuration: 5:01

Incident Management OverviewDuration: 1:47

Incident Response ProceduresDuration: 3:17

Incident Management OrganizationDuration: 2:48

Incident Management ResourcesDuration: 4:46

Incident Management ObjectivesDuration: 1:52

Metrics and IndicatorsDuration: 1:34

Defining Incident Management ProceduresDuration: 4:16

Meet the author

Infosec

LinkedIn

At Infosec, we believe knowledge is the most powerful tool in the fight against cybercrime. We help IT and security professionals advance their careers with a full regimen of certification and skills training. We also empower all employees with security awareness training to stay cybersecure at work and home. Driven by smart people wanting to do good, Infosec educates entire organizations on how to defend themselves from cybercrime. That’s what we do every day — equipping everyone with the latest security skills so the good guys win.

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FireEye, Inc.

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Chief Information Officer

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Information Security Systems Officer