Domain 4: Information Security Incident Management

Course 4 covers ISACA CISM Domain 4, including principles of information security incident management.


  • Introduction to Domain 4: Information security incident management Video — 00:04:04
    • The instructor provides a brief introduction to the learning objectives and an outline of the materials covered by the videos for Domain 4, which is weighted at 30% of the exam.

  • Incident management and incident response overview Video — 00:26:10
    • In this video, the instructor goes over the wide variety of information security events and incidents that could impact an enterprise and the differences between incident response and incident management, and the details of an incident management plan (IM

  • Incident management and response plans Video — 00:46:41
    • This video defines an effective incident response plan (IRP), in which incidents are identified, detected, recorded and managed to limit impacts, policies and standards are well-defined and met, adequate resources are provided, and more.

  • Incident classification/categorization Video — 00:10:46
    • Because not all incidents can be avoided and resources are not unlimited, this video illustrates ways in which incidents can be classified and categorized to make sure that the highest priority incidents are handled quickly and efficiently.

  • Incident management operations, tools and technologies Video — 00:27:21
    • This video covers the role of the information security manager in staying aware of how the security landscape is impacted by ever-changing online tools and technologies, the roles and responsibilities of the incident response team (IRT), and more.

  • Incident investigation, evaluation, containment and communication Video — 00:13:12
    • In this video, the instructor defines the differences between events and incidents and how to investigate, evaluate, contain and communicate about them.

  • Incident eradication, recovery and review Video — 00:20:04
    • This video describes the steps taken if an incident occurs, including determining the source of the incident and correcting it, recovering impacted systems, reviewing how and why the incident occurred to improve processes and deter future vulnerabilities,

  • Business impact and continuity Video — 00:38:25
    • In this video, the focus is on how to determine the business impacts an incident might have and protecting critical assets, information, systems, and processes by using tools such as a business impact analysis (BIA) and business continuity plan (BCP).

  • Disaster recovery planning Video — 00:19:46
    • This chapter outlines steps an information security manager may need to take to recover and restore information systems and critical business processes after events such as security breaches, system failures, or natural disasters.

  • Training, testing and evaluation Video — 00:45:12
    • This video details best practices for incident management training, the responsibilities of the IS manager in emergency response situations, measuring incident management program effectiveness, and more.

  • Domain 4: Information security incident management course summary Video — 00:03:29
    • A short summary of Domain 4, reviewing the main areas of focus related to information security incident management discussed in the preceding videos.


Course description

CISM Domain 4 covers topics related to information security incident management, such as creating incident management and response plans; identifying and classifying incidents; tools and techniques for incident management; incident investigation, evaluation, containment and communication; incident eradication, recovery and review; business impacts and continuity; disaster recovery planning; and training, testing and evaluation of the incident response plan.

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