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Introduction to Domain 4: Information security incident management
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The instructor provides a brief introduction to the learning objectives and an outline of the materials covered by the videos for Domain 4, which is weighted at 30% of the exam.
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Incident management and incident response overview
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In this video, the instructor goes over the wide variety of information security events and incidents that could impact an enterprise and the differences between incident response and incident management, and the details of an incident management plan (IM
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Incident management and response plans
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This video defines an effective incident response plan (IRP), in which incidents are identified, detected, recorded and managed to limit impacts, policies and standards are well-defined and met, adequate resources are provided, and more.
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Incident classification/categorization
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Because not all incidents can be avoided and resources are not unlimited, this video illustrates ways in which incidents can be classified and categorized to make sure that the highest priority incidents are handled quickly and efficiently.
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Incident management operations, tools and technologies
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This video covers the role of the information security manager in staying aware of how the security landscape is impacted by ever-changing online tools and technologies, the roles and responsibilities of the incident response team (IRT), and more.
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Incident investigation, evaluation, containment and communication
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In this video, the instructor defines the differences between events and incidents and how to investigate, evaluate, contain and communicate about them.
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Incident eradication, recovery and review
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This video describes the steps taken if an incident occurs, including determining the source of the incident and correcting it, recovering impacted systems, reviewing how and why the incident occurred to improve processes and deter future vulnerabilities,
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Business impact and continuity
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In this video, the focus is on how to determine the business impacts an incident might have and protecting critical assets, information, systems, and processes by using tools such as a business impact analysis (BIA) and business continuity plan (BCP).
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Disaster recovery planning
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This chapter outlines steps an information security manager may need to take to recover and restore information systems and critical business processes after events such as security breaches, system failures, or natural disasters.
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Training, testing and evaluation
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This video details best practices for incident management training, the responsibilities of the IS manager in emergency response situations, measuring incident management program effectiveness, and more.
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Domain 4: Information security incident management course summary
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A short summary of Domain 4, reviewing the main areas of focus related to information security incident management discussed in the preceding videos.
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Syllabus
Syllabus
Course description
CISM Domain 4 covers topics related to information security incident management, such as creating incident management and response plans; identifying and classifying incidents; tools and techniques for incident management; incident investigation, evaluation, containment and communication; incident eradication, recovery and review; business impacts and continuity; disaster recovery planning; and training, testing and evaluation of the incident response plan.


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At Infosec, we believe knowledge is the most powerful tool in the fight against cybercrime. We help IT and security professionals advance their careers with a full regimen of certification and skills training. We also empower all employees with security awareness training to stay cybersecure at work and home. Driven by smart people wanting to do good, Infosec educates entire organizations on how to defend themselves from cybercrime. That’s what we do every day — equipping everyone with the latest security skills so the good guys win.
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This has been utilized to bridge the skills gap across our cyber team and to aid them as they prepare for their various certifications. It also has provided a nice learning foundation for our various cyber team members to utilize as we continue to find ways for cross-utilization with operations while minimizing the downtime needed to ensure everyone’s knowledge is the same.
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We use Infosec Skills to provide base level knowledge for employees. We also use the services to provide in depth learning for employees as they encounter new technologies. If an employee is is assigned to a new project, we can rely on Infosec Skills to provide a rapid concentrated learning environment. This rapid concentrated learning positions our employees for success.
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