Course

Troubleshooting Operating Systems

Explore the art of troubleshooting an OS with this course covering troubleshooting boot problems and applications, kernel panic and more.

    Syllabus

  • Troubleshooting Boot Problems Video — 00:09:44
    • When Windows systems don’t boot properly, it’s important to separate the different reasons into distinct areas and then understand the right tools to diagnose the problems.

  • Windows Recovery Environment Video — 00:05:20
    • The Windows Recovery Environment (WinRE) provides technicians a powerful toolset for repairing and recovering Windows systems.

  • Kernel Panic Video — 00:05:10
    • A kernel panic is an unrecoverable error generated by every operating system to inform the user that a serious problem has taken place to the system.

  • Troubleshooting at the GUI Video — 00:11:25
    • Any boot failure between the initial Windows boot and the Windows Desktop requires careful understanding and use of multiple tools to diagnose and repair.

  • Advanced Windows Startup Problems Video — 00:07:07
    • Advanced Startup Options live on in WinRE, so it’s important for techs to know how to access and use this tool.

  • Troubleshooting Applications Video — 00:06:42
    • Applications cause trouble at two main times; either way, applications require special understanding to troubleshoot.

Syllabus

Course description

Every system needs a tune-up now and again, and troubleshooting your OS is something you should expect and be prepared for. In this course, you’ll look at some details of troubleshooting operating systems: exploring the Windows Recovery Environment (WinRE) and advanced Windows startup programs, troubleshooting boot problems and the GUI, kernel panic and more.

Meet the author

Mike Meyers, affectionately called the “Alpha Geek,” is the industry’s leading authority on CompTIA certifications. He is the president and co-founder of Total Seminars, LLC, a provider of PC and network repair seminars, books, videos and courseware for thousands of organizations throughout the world. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant and speaker. He has sold over a million IT and certification books, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He has personally taught thousands of students, including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

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We use Infosec Skills to provide continuous training to our technicians and to prepare them for various certifications. Infosec Skills allows us to create personalized training programs that focus on each of our technicians’ particular roles and see their progress as they take courses. We also, recommend it to clients to make their IT support teams better.

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This has been utilized to bridge the skills gap across our cyber team and to aid them as they prepare for their various certifications. It also has provided a nice learning foundation for our various cyber team members to utilize as we continue to find ways for cross-utilization with operations while minimizing the downtime needed to ensure everyone’s knowledge is the same.

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