Course

Key Concepts of Service Management

Syllabus

4th Industrial Revolution

Video — 00:03:33

Service Organizations

Video — 00:05:07

Service Management

Video — 00:02:37

Meet the author

Jason Dion is a former college professor and the lead instructor at Dion Training. He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Director of a Network Operations and Security Center, and an Information Systems Officer for large organizations around the globe. He also holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance.

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We use Infosec Skills to provide continuous training to our technicians and to prepare them for various certifications. Infosec Skills allows us to create personalized training programs that focus on each of our technicians’ particular roles and see their progress as they take courses. We also, recommend it to clients to make their IT support teams better.

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This has been utilized to bridge the skills gap across our cyber team and to aid them as they prepare for their various certifications. It also has provided a nice learning foundation for our various cyber team members to utilize as we continue to find ways for cross-utilization with operations while minimizing the downtime needed to ensure everyone’s knowledge is the same.

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