Course

Domain 4: Troubleshooting & Diagnostics

This course includes coverage of the fourth domain of the test objectives: Troubleshooting & Diagnostics. The course includes lessons that cover some troubleshooting system problems, system performance, user issues, hardware and application troubleshooting.

    Syllabus

  • Analyze and troubleshoot user issues Video — 00:10:51
    • This video covers common user issues and how to identify and troubleshoot them.

  • Analyze and remediate system problems Video — 00:48:56
    • This video provides examples of common issues, as well as how to use various commands to identify, troubleshoot and fix those problems.

  • Analyze and troubleshoot application and hardware Video — 00:11:07
    • This video covers common issues related to storage, software versions and hardware.

  • Analyze and optimize system performance Video — 00:10:59
    • This video discusses working with system processes to identify problems and remediate performance issues.

Syllabus

Course description

This lessons in this course cover concepts and commands related to common performance issues with networking, such as dealing with delays, drops and throughput issues. Additionally, lessons include common troubleshooting tools to analyze and solve problems related to process execution and system performance, user access, file and directory access and security configurations.

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CY

We use Infosec Skills to provide continuous training to our technicians and to prepare them for various certifications. Infosec Skills allows us to create personalized training programs that focus on each of our technicians’ particular roles and see their progress as they take courses. We also, recommend it to clients to make their IT support teams better.

Caleb Yankus

DS

This has been utilized to bridge the skills gap across our cyber team and to aid them as they prepare for their various certifications. It also has provided a nice learning foundation for our various cyber team members to utilize as we continue to find ways for cross-utilization with operations while minimizing the downtime needed to ensure everyone’s knowledge is the same.

Daniel Simpson

IS

We use Infosec Skills to provide base level knowledge for employees. We also use the services to provide in depth learning for employees as they encounter new technologies. If an employee is is assigned to a new project, we can rely on Infosec Skills to provide a rapid concentrated learning environment. This rapid concentrated learning positions our employees for success.

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    • 190+ role-guided learning paths and assessments (e.g., Incident Response)
    • 100s of hands-on labs in cloud-hosted cyber ranges
    • Create and assign custom learning paths
    • Custom certification practice exams (e.g., CISSP, CISA)
    • Optional upgrade: Guarantee team certification with live boot camps

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