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IT service level management
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Learn about IT service-level management.
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Problem incident management
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Learn about problem incident management.
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End-user computing
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Learn about end-user computing.
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IT asset management
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Learn about IT asset management.
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Domain 4 – Information Systems Operations and Business Resilience introduction
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This video serves as an introduction to Domain 4.
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Domain 4 practice questions
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Domain 4 practice questions.
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Business continuity plans
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Learn about business continuity plans.
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System resiliency
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Learn about system resilience.
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Database management
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Lean about database management.
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Change, configuration, release, and patch management
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Learn about the different management phases.
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Data governance
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Learn about data governance.
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System interfaces
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Learn about system interfaces.
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Computer hardware components and architectures
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Learn about computer hardware components and architecture.
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Disaster recovery plans
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Learn about disaster recovery plans.
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Data backup, storage, and restoration
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Learn about data backup, storage and restoration.
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Post-session activities
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Business impact analysis
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Learn about business impact analysis.
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Syllabus
Syllabus
Course description
Domain 4 of the CISA exam has topics ranging from IT service-level management, computer hardware components and architecture, end-user computing, disaster recovery plans and more.


Meet the author
At Infosec, we believe knowledge is the most powerful tool in the fight against cybercrime. We help IT and security professionals advance their careers with a full regimen of certification and skills training. We also empower all employees with security awareness training to stay cybersecure at work and home. Driven by smart people wanting to do good, Infosec educates entire organizations on how to defend themselves from cybercrime. That’s what we do every day — equipping everyone with the latest security skills so the good guys win.
You're in good company
We use Infosec Skills to provide continuous training to our technicians and to prepare them for various certifications. Infosec Skills allows us to create personalized training programs that focus on each of our technicians’ particular roles and see their progress as they take courses. We also, recommend it to clients to make their IT support teams better.
Caleb Yankus
This has been utilized to bridge the skills gap across our cyber team and to aid them as they prepare for their various certifications. It also has provided a nice learning foundation for our various cyber team members to utilize as we continue to find ways for cross-utilization with operations while minimizing the downtime needed to ensure everyone’s knowledge is the same.
Daniel Simpson
We use Infosec Skills to provide base level knowledge for employees. We also use the services to provide in depth learning for employees as they encounter new technologies. If an employee is is assigned to a new project, we can rely on Infosec Skills to provide a rapid concentrated learning environment. This rapid concentrated learning positions our employees for success.
Infosec Skills Teams client
Plans & pricing
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Infosec Skills Personal
- 190+ role-guided learning paths (e.g., Ethical Hacking, Threat Hunting)
- 100s of hands-on labs in cloud-hosted cyber ranges
- Custom certification practice exams (e.g., CISSP, Security+)
- Skill assessments
- Infosec peer community support
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Infosec Skills Teams
- Team administration and reporting
- Dedicated client success manager
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Single sign-on (SSO)
Easily authenticate and manage your learners by connecting to any identity provider that supports the SAML 2.0 standard.
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Integrations via API
Retrieve training performance and engagement metrics and integrate learner data into your existing LMS or HRS.
- 190+ role-guided learning paths and assessments (e.g., Incident Response)
- 100s of hands-on labs in cloud-hosted cyber ranges
- Create and assign custom learning paths
- Custom certification practice exams (e.g., CISSP, CISA)
- Optional upgrade: Guarantee team certification with live boot camps
Unlock 7 days of free training
- 1,400+ hands-on courses and labs
- Certification practice exams
- Skill assessments
Award-winning training that you can trust




