Infosec Wins 2021 Best Customer Support & Best Feature Set Awards from TrustRadius
January 11, 2021
MADISON, WI, January 11, 2021 — Infosec, the leading cybersecurity education company, today announced that TrustRadius has recognized Infosec IQ with 2021 Best Customer Support and Best Feature Set Awards for security awareness training software. More than 1 million business technology buyers look to TrustRadius’ authentic, unbiased customer feedback every month to make better product decisions.
“We’re proud to be recognized by our user community and TrustRadius for Infosec’s IQ industry-leading client support and security awareness training features,” said Jack Koziol, Infosec CEO and founder. “Our team is relentlessly driven by customers’ needs. It’s our mission to provide them the most flexible cybersecurity education platform with unmatched white glove service so they succeed in building strong security cultures.”
“Let’s face it: not all products are created equal, and neither are all technology buyers,” said TrustRadius CEO Vinay Bhagat. “By highlighting products with outstanding customer service and first-class feature sets, we can help more buyers navigate to products that will meet their unique needs. We are excited to announce our first-ever ‘Best of’ award winners,”
These TrustRadius awards recognize companies that went above and beyond to provide clients outstanding customer service and deliver features that delighted their users in 2020. To win, each nominated organization had to receive 10 TrustRadius reviews specifically mentioning their product’s customer support or feature set. Winners also had to rank in the top three positions of their category in terms of percentage of positive responses earned. The TrustRadius research team also uses textual review analysis to vet submitted customer feedback.
Infosec IQ reviews provided through TrustRadius include:
- “[Infosec IQ] was exactly what we needed. It was easy to get started, and it’s easy to administer. Look at this product as the yardstick to judge other products.” — IT Director, Minn-Dak Farmers Coop
- “Our account manager reaches out regularly to check in and make sure we are getting value from the product — to help integrate the software into our culture and get value for our company.” — IT Manager, computer software company
- ‘From the beginning, Infosec has been great in terms of support. From sales to implementation to follow up, they have exceeded our expectations.” — IT Manager, Banking
- “Awesome cybersecurity information tool! Every time I have a question on how to do something or an issue, I can count on Infosec’s team to assist me through it! Very helpful team who is there to help you get the most out of Infosec.” — IT Systems Administrator, Tru Fragrance & Beauty LLC
Infosec is the leading cybersecurity education company helping IT and security professionals advance their careers and empowering employees to be cyber-safe at work and home. Its mission is to equip individuals and organizations with the knowledge, skills and confidence to outsmart cybercrime. More than 70% of the Fortune 500, have relied on Infosec Skills to develop their security talent and teams, and more than 4 million learners worldwide are more cyber-resilient from Infosec IQ’s security awareness and phishing training. Learn more at infosecinstitute.com.
TrustRadius helps technology buyers make better decisions and helps vendors tell their unique story, improve conversion, engage high-intent buyers, and gain customer insights. Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on TrustRadius.com to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners and Next Coast Ventures.
Media Relations Contact
Megan Sawle, VP Marketing