Learning Path

ITIL 4 Foundation

    Syllabus

  • ITIL 4 Foundation Introduction Course — 00:16:43
    • Learn about the role of the ITIL framework in managing IT service in the era of the 4th industrial revolution.

  • Technical Management Practices Course — 00:03:42
    • K0200, K0291, K0293, S0005, S0122

      Review the three ITIL technical management practices that have been adapted from technology management domains.

  • Categories of Practices Course — 00:37:29
    • K0200, K0291, K0293, S0005, S0122

      Become aware of the 34 practices that support value chain activities within the ITIL framework.

  • Service Value Chain Course — 00:41:49
    • K0004, K0200, K0291, K0293, S0005, S0122, S0296

      Get a breakdown of the different activities in the service value chain and how they interconnect.

  • Service Value System Course — 00:10:10
    • K0200, K0291, K0293, S0005, S0122

      Get an overview of the service value system and how the organization’s systems and components work together to enable value co-creation.

  • Service Management Course — 01:01:58
    • K0200, K0291, K0293, S0005, S0122

      Understand the service management definitions and concepts that apply to ITIL as well as other frameworks.

  • ITIL 4 Foundation Conclusion Course — 00:10:24
    • Wrap up your knowledge of ITIL foundations by putting together everything you’ve learned.

  • Service Management Practices Course — 01:00:53
    • K0200, K0291, K0293, S0005, S0122

      Dive into the ITIL service management practices category, which includes 17 practices developed over 20-30 years.

  • Continual Improvement Course — 00:23:19
    • K0200, K0291, K0293, S0005, S0122

      Learn about the continual improvement model, its purpose and its place within the service value chain and the service value system.

  • Guiding Principles Course — 00:43:05
    • K0200, K0291, K0293, S0005, S0122

      Discover the seven guiding principles organizations should consider while adapting ITIL guidance to their needs.

  • Four Dimensions of Service Management Course — 00:39:02
    • K0200, K0291, K0293, S0005, S0122

      Take a closer look at how the model based on the four dimensions of IT service management applies within ITIL.

  • ITIL 4 Foundation Practice Exam Assessment — 00:40:00
  • ITIL 4 Foundation Skill Assessment Assessment — 00:40:00

Syllabus

What you will learn

This learning path provides you with an overview of the ITIL framework and prepares you to pass the ITIL 4 Foundations exam. As you progress through 11 courses tied to the seven exam objectives, you’ll learn key ITIL concepts, including how service management co-creates value for customers, the seven guiding principles for implementing ITIL, and best practices related to general management, service management and technical management. Upon completion, you’ll have an understanding of how ITIL can be used to enhance IT service management and be prepared to earn your ITIL 4 Foundations certification.

The ITIL course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

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Meet the author

Jason Dion specializes in providing actionable information you can use to further your cybersecurity and information technology career. His IT certification and training courses teach you real-world application of the skills needed to face today’s cybersecurity challenges.

Dion is an instructor at Liberty University College of Engineering and Computational Science and Anne Arundel Community College Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, PRINCE2, PRINCE2 Agile and ITIL.

The details

Learning path insights

How to claim CPEs

Should you complete this learning path, you’ll be able to download a certificate of completion. Use this to claim your CPEs or CPUs.

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