Service Management Practices

Dive into the ITIL service management practices category, which includes 17 practices developed over 20-30 years.


  • Service Management Practices Video — 00:01:16
  • Change Control Video — 00:08:54
  • Incident Management Video — 00:08:05
  • Problem Management Video — 00:04:51
  • Service Desk Video — 00:07:54
  • Service Level Management Video — 00:05:50
  • Service Request Management Video — 00:07:21
  • IT Asset Management Video — 00:01:58
    • NULL

  • Monitoring and Event Management Video — 00:02:12
    • NULL

  • Release Management Video — 00:01:03
    • NULL

  • Service Configuration Management Video — 00:01:18
    • NULL

  • Availability Management Video — 00:01:08
    • NULL

  • Business Analysis Video — 00:00:59
    • NULL

  • Capacity and Performance Management Video — 00:02:16
    • NULL

  • Service Catalog Management Video — 00:01:37
    • NULL

  • Service Continuity Management Video — 00:01:29
    • NULL

  • Service Design Video — 00:01:37
    • NULL

  • Service Validation and Testing Video — 00:01:05
    • NULL


Course description

Change control, incident management, problem management, service desk, service level management and service request management are the six practices that the ITIL exam covers in depth. In addition to reviewing these in detail, this course provides an over

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Jason Dion specializes in providing actionable information you can use to further your cybersecurity and information technology career. His IT certification and training courses teach you real-world application of the skills needed to face today’s cybersecurity challenges.

Dion is an instructor at Liberty University College of Engineering and Computational Science and Anne Arundel Community College Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, PRINCE2, PRINCE2 Agile and ITIL.

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