Course
Service Management Practices
Dive into the ITIL service management practices category, which includes 17 practices developed over 20-30 years.
Course description
Change control, incident management, problem management, service desk, service level management and service request management are the six practices that the ITIL exam covers in depth. In addition to reviewing these in detail, this course provides an overview of 11 other service management practices, such as IT asset management and service configuration management.
Syllabus
Service Management Practices
Video - 00:01:00
Change Control
Video - 00:09:00
Incident Management
Video - 00:08:00
Problem Management
Video - 00:05:00
Service Desk
Video - 00:08:00
Service Level Management
Video - 00:06:00
Service Request Management
Video - 00:07:00
IT Asset Management
Video - 00:02:00
Monitoring and Event Management
Video - 00:02:00
Release Management
Video - 00:01:00
Service Configuration Management
Video - 00:01:00
Availability Management
Video - 00:01:00
Business Analysis
Video - 00:01:00
Capacity and Performance Management
Video - 00:02:00
Service Catalog Management
Video - 00:02:00
Service Continuity Management
Video - 00:01:00
Service Design
Video - 00:02:00
Service Validation and Testing
Video - 00:01:00
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