Service Management Practices

Dive into the ITIL service management practices category, which includes 17 practices developed over 20-30 years.

18 videos  //  61 minutes of training

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Course description

Change control, incident management, problem management, service desk, service level management and service request management are the six practices that the ITIL exam covers in depth. In addition to reviewing these in detail, this course provides an overview of 11 other service management practices, such as IT asset management and service configuration management.

Course syllabus

Service Management PracticesDuration: 1:16

Change ControlDuration: 8:54

Incident ManagementDuration: 8:05

Problem ManagementDuration: 4:51

Service DeskDuration: 7:54

Service Level ManagementDuration: 5:50

Service Request ManagementDuration: 7:21

IT Asset ManagementDuration: 1:58

Monitoring and Event ManagementDuration: 2:12

Release ManagementDuration: 1:03

Service Configuration ManagementDuration: 1:18

Availability ManagementDuration: 1:08

Business AnalysisDuration: 0:59

Capacity and Performance ManagementDuration: 2:16

Service Catalog ManagementDuration: 1:37

Service Continuity ManagementDuration: 1:29

Service DesignDuration: 1:37

Service Validation and TestingDuration: 1:04

Meet the author

Jason Dion


Jason Dion specializes in providing actionable information you can use to further your cybersecurity and information technology career. His IT certification and training courses teach you real-world application of the skills needed to face today's cybersecurity challenges.

Dion is an instructor at Liberty University’s College of Engineering and Computational Science and Anne Arundel Community College’s Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, PRINCE2, PRINCE2 Agile and ITIL.

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