Service Management Practices

Dive into the ITIL service management practices category, which includes 17 practices developed over 20-30 years.
1 hour, 1 minute 18 videos

Course description

Change control, incident management, problem management, service desk, service level management and service request management are the six practices that the ITIL exam covers in depth. In addition to reviewing these in detail, this course provides an overview of 11 other service management practices, such as IT asset management and service configuration management.


Service Management Practices

Video - 00:01:00

Change Control

Video - 00:09:00

Incident Management

Video - 00:08:00

Problem Management

Video - 00:05:00

Service Desk

Video - 00:08:00

Service Level Management

Video - 00:06:00

Service Request Management

Video - 00:07:00

IT Asset Management

Video - 00:02:00

Monitoring and Event Management

Video - 00:02:00

Release Management

Video - 00:01:00

Service Configuration Management

Video - 00:01:00

Availability Management

Video - 00:01:00

Business Analysis

Video - 00:01:00

Capacity and Performance Management

Video - 00:02:00

Service Catalog Management

Video - 00:02:00

Service Continuity Management

Video - 00:01:00

Service Design

Video - 00:02:00

Service Validation and Testing

Video - 00:01:00

Meet the author

Jason Dion is a former college professor and the lead instructor at Dion Training. He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Director of a Network Operations and Security Center, and an Information Systems Officer for large organizations around the globe. He also holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance.

Unlock 7 days of free training

  • 1,400+ hands-on courses and labs
  • Certification practice exams
  • Skill assessments

Associated NICE Work Roles

All Infosec training maps directly to the NICE Workforce Framework for Cybersecurity to guide you from beginner to expert across 52 Work Roles.

  • Systems Security Analyst
  • Network Operations Specialist
  • Program Manager

Plans & pricing

Infosec Skills Personal

$299 / year

  • 190+ role-guided learning paths (e.g., Ethical Hacking, Threat Hunting)
  • 100s of hands-on labs in cloud-hosted cyber ranges
  • Custom certification practice exams (e.g., CISSP, Security+)
  • Skill assessments
  • Infosec peer community support

Infosec Skills Teams

$799 per license / year

  • Team administration and reporting
  • Dedicated client success manager
  • Single sign-on (SSO)
    Easily authenticate and manage your learners by connecting to any identity provider that supports the SAML 2.0 standard.
  • Integrations via API
    Retrieve training performance and engagement metrics and integrate learner data into your existing LMS or HRS.
  • 190+ role-guided learning paths and assessments (e.g., Incident Response)
  • 100s of hands-on labs in cloud-hosted cyber ranges
  • Create and assign custom learning paths
  • Custom certification practice exams (e.g., CISSP, CISA)
  • Optional upgrade: Guarantee team certification with live boot camps

Award-winning training you can trust