Course

ITIL Guiding Principles

Syllabus

Guiding Principles

Video — 00:03:36

Meet the author

Jason Dion is a former college professor and the lead instructor at Dion Training. He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Director of a Network Operations and Security Center, and an Information Systems Officer for large organizations around the globe. He also holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance.

Unlock 7 days of free training

  • 1,400+ hands-on courses and labs
  • Certification practice exams
  • Skill assessments

You're in good company

CY

We use Infosec Skills to provide continuous training to our technicians and to prepare them for various certifications. Infosec Skills allows us to create personalized training programs that focus on each of our technicians’ particular roles and see their progress as they take courses. We also, recommend it to clients to make their IT support teams better.

Caleb Yankus

DS

This has been utilized to bridge the skills gap across our cyber team and to aid them as they prepare for their various certifications. It also has provided a nice learning foundation for our various cyber team members to utilize as we continue to find ways for cross-utilization with operations while minimizing the downtime needed to ensure everyone’s knowledge is the same.

Daniel Simpson

IS

We use Infosec Skills to provide base level knowledge for employees. We also use the services to provide in depth learning for employees as they encounter new technologies. If an employee is is assigned to a new project, we can rely on Infosec Skills to provide a rapid concentrated learning environment. This rapid concentrated learning positions our employees for success.

Infosec Skills Teams client

Plans & pricing

  • Infosec Skills Personal

    $299 / year

    • 190+ role-guided learning paths (e.g., Ethical Hacking, Threat Hunting)
    • 100s of hands-on labs in cloud-hosted cyber ranges
    • Custom certification practice exams (e.g., CISSP, Security+)
    • Skill assessments
    • Infosec peer community support
  • Infosec Skills Teams

    $799 per license / year

    • Team administration and reporting
    • Dedicated client success manager
    • Single sign-on (SSO)
      Easily authenticate and manage your learners by connecting to any identity provider that supports the SAML 2.0 standard.
    • Integrations via API
      Retrieve training performance and engagement metrics and integrate learner data into your existing LMS or HRS.
    • 190+ role-guided learning paths and assessments (e.g., Incident Response)
    • 100s of hands-on labs in cloud-hosted cyber ranges
    • Create and assign custom learning paths
    • Custom certification practice exams (e.g., CISSP, CISA)
    • Optional upgrade: Guarantee team certification with live boot camps

Award-winning training that you can trust

Comprehensive Cybersecurity Training - Infosec Skills
Cybersecurity Education and Training Gold Award - Infosec IQ
Top Rated Award - Infosec Skills
Technical Skills Development - Small Business, Mid-Market
Top 20 Online Learning Library