ITIL 4 Foundation Introduction

Learn about the role of the ITIL framework in managing IT service in the era of the 4th industrial revolution.

3 videos  //  15 minutes of training

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Course description

Every organization is a service organization in today’s economy. IT enables organizations to deliver value from their services. This course offers an introduction into the history of the industrial revolutions and how ITIL provides the infrastructure and guidance for managing IT and IT dependencies effectively, efficiently and in an integrated way—while using risk controls at the same time.

Course syllabus

Exam FundamentalsDuration: 6:48

4th Industrial RevolutionDuration: 3:33

Service OrganizationsDuration: 5:07

Meet the author

Jason Dion

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Jason Dion specializes in providing actionable information you can use to further your cybersecurity and information technology career. His IT certification and training courses teach you real-world application of the skills needed to face today's cybersecurity challenges.

Dion is an instructor at Liberty University’s College of Engineering and Computational Science and Anne Arundel Community College’s Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, PRINCE2, PRINCE2 Agile and ITIL.

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