Guiding Principles

Discover the seven guiding principles organizations should consider while adapting ITIL guidance to their needs.

8 videos  //  43 minutes of training

Free training week — 1,400+ on-demand courses and hands-on labs

Course description

This course introduces you to the universal guiding principles that organizations should consider when they implement ITIL guidance, and how these seven principles interact with each other. While these principles should be considered for all stakeholders, each will have a different degree of relevancy for specific initiatives.

Course syllabus

Guiding PrinciplesDuration: 3:36

Focus on ValueDuration: 3:56

Start Where You AreDuration: 8:11

Progress Iteratively with FeedbackDuration: 6:43

Collaborate and Promote VisibilityDuration: 5:31

Think and Work HolisticallyDuration: 5:36

Keep It Simple and PracticalDuration: 3:34

Optimize and AutomateDuration: 5:58

Meet the author

Jason Dion

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Jason Dion specializes in providing actionable information you can use to further your cybersecurity and information technology career. His IT certification and training courses teach you real-world application of the skills needed to face today's cybersecurity challenges.

Dion is an instructor at Liberty University’s College of Engineering and Computational Science and Anne Arundel Community College’s Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, PRINCE2, PRINCE2 Agile and ITIL.

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