Continual Improvement

Learn about the continual improvement model, its purpose and its place within the service value chain and the service value system.

10 videos  //  23 minutes of training

Free training week — 1,400+ on-demand courses and hands-on labs

Course description

Continual improvement is a framework for how to improve operations within an organizations, and it’s necessary for aligning practices and services with the changing business needs. This course provides an introduction to the continual improvement model and the seven steps in the process, from identifying the vision to taking action and evaluating results.

Course syllabus

Continual ImprovementDuration: 2:23

Continual Improvement ModelDuration: 1:58

What is the VisionDuration: 2:53

Where are We NowDuration: 2:11

Where Do We Want to BeDuration: 3:16

How Do We Get ThereDuration: 1:32

Take ActionDuration: 1:16

Did We Get ThereDuration: 1:37

How Do We Keep the Momentum GoingDuration: 2:17

Continual Improvement and the Guiding PrinciplesDuration: 3:56

Meet the author

Jason Dion

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Jason Dion specializes in providing actionable information you can use to further your cybersecurity and information technology career. His IT certification and training courses teach you real-world application of the skills needed to face today's cybersecurity challenges.

Dion is an instructor at Liberty University’s College of Engineering and Computational Science and Anne Arundel Community College’s Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, PRINCE2, PRINCE2 Agile and ITIL.

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