Categories of Practices

Become aware of the 34 practices that support value chain activities within the ITIL framework.

16 videos  //  37 minutes of training

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Course description

The ITIL practices fit into three categories: general management, service management and technical management. This course teaches the 14 practices included in the general management category, such as information security management, relationship management and supplier management, along with providing an in-depth explanation of the continual improvement practice.

Course syllabus

Categories of PracticesDuration: 2:37

Management PracticesDuration: 1:18

Continual ImprovementDuration: 7:48

Information Security ManagementDuration: 3:45

Relationship ManagementDuration: 1:56

Supplier ManagementDuration: 1:32

Architecture ManagementDuration: 2:08

Knowledge ManagementDuration: 2:13

Measurement and ReportingDuration: 1:27

Organizational Change ManagementDuration: 1:25

Portfolio ManagementDuration: 2:05

Project ManagementDuration: 2:05

Risk ManagementDuration: 2:16

Service Financial ManagementDuration: 1:17

Strategy ManagementDuration: 1:56

Workforce and Talent ManagementDuration: 1:41

Meet the author

Jason Dion


Jason Dion specializes in providing actionable information you can use to further your cybersecurity and information technology career. His IT certification and training courses teach you real-world application of the skills needed to face today's cybersecurity challenges.

Dion is an instructor at Liberty University’s College of Engineering and Computational Science and Anne Arundel Community College’s Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, PRINCE2, PRINCE2 Agile and ITIL.

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